Frequently Asked Questions

Product & Usage

1. What comes in a Roam Safer kit?

Each kit includes a curated set of tools designed around common travel scenarios. Depending on the collection, this may include a universal-fit portable door lock, door wedge alarm, RFID-blocking wallet, slash-proof portable safe, hidden camera detector, and a quick-start safety guide. Each product page outlines exactly what’s inside.

2. Do the door locks and alarms fit every type of door?

Our devices are designed for most modern hotel and Airbnb doors. The universal portable lock fits standard inward-opening doors with a latch or strike plate. For rare cases where doors don’t fit (sliding glass doors, outward-opening doors), we provide clear guidance and alternative use suggestions in our quick-start guide.

3. Are the alarms really loud enough to scare someone off?

Yes. Our wedge alarms and personal alarms emit up to 120 dB — roughly as loud as a rock concert. The sound is piercing enough to startle intruders and alert people nearby.

4. Are Roam Safer kits TSA/airport friendly?

Yes. All items are designed to be packed in checked or carry-on luggage without issue. We avoid restricted items like pepper spray or sharp tools so you don’t risk confiscation at security.

5. What if I’ve never used these products before?

Every kit includes a quick “Settle-In Safety Checklist” that shows how to set up each item in under two minutes. No technical skill required.

Safety & Trust

6. Will these tools actually stop an intruder?

They are designed as deterrents and barriers — making your room harder to access, buying you critical time, and alerting you if someone tries. No tool is 100% foolproof, but layered protection greatly reduces risk and gives peace of mind.

7. Can I use these products in Airbnbs without breaking house rules?

Yes. Our devices do not cause permanent damage. They can be set up and removed easily, leaving no trace. Always respect property guidelines, but these tools are renter-friendly.

8. Do you offer different kits for solo travelers vs. families?

Yes. We curate options for solo adventurers, families with kids, and long-term nomads. Family kits include extra tools to secure doors from the inside so little ones can’t wander out at night.

9. Do you include instructions on what to do in emergencies?

Every kit includes a quick emergency reference card with international emergency numbers, plus simple steps for common situations (intrusion, fire, health scare).

Ordering & Shipping

10. How long does shipping take?

Orders ship within 1–2 business days. Standard delivery within the U.S. takes 3–5 days. International orders typically arrive in 7–14 business days depending on customs.

11. Do you ship internationally?

Yes. We currently ship to most countries in North America, Europe, and Asia. Shipping rates are calculated at checkout based on destination.

12. Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.

Returns & Warranty

13. What if I’m not satisfied with my kit?

We offer a 30-day satisfaction guarantee. If you’re unhappy for any reason, return the kit in its original condition for a full refund (minus shipping).

14. Do the products come with a warranty?

Yes. All Roam Safer hardware comes with a one-year warranty covering manufacturing defects. If something breaks under normal use, we’ll replace it.

15. Can I exchange my kit for a different one?

Yes. If you realize a different collection fits your needs better, we’re happy to exchange within 30 days of purchase.